Articles By Paul Glen

When techies speak, the devil’s in the details

When techies speak, the devil’s in the details

Every IT professional has been here: A business person asks you a question, and your thorough answer just isn't good...

October 11th, 2011 Paul Glen
The three ways users experience IT

The three ways users experience IT

The quality of business relationships is based on much more than the quality of the products and services we deliver....

April 18th, 2011 Paul Glen
How to be a proactive task handler

How to be a proactive task handler

Early in my career, I prided myself on my ability to follow orders well. But eventually, I realized that truly...

February 23rd, 2011 Paul Glen
Why IT has little influence in a company

Why IT has little influence in a company

A while back, I read a survey that showed that, other than directors of human resources, CIOs were considered the...

October 26th, 2010 Paul Glen
The blame game is wrongheaded

The blame game is wrongheaded

If you've spent more than a few weeks in IT, you've probably noticed that things don't always go as planned....

March 16th, 2010 Paul Glen
What endures from a manager’s career

What endures from a manager’s career

As managers, we all get caught up in the daily exigencies of the job. Subordinates constantly ask for or need...

November 16th, 2009 Paul Glen
4 ways to deal with your enemies after you win

4 ways to deal with your enemies after you win

The great office politics battle is over, and you stand victorious. This was no minor skirmish, but an important philosophical...

October 20th, 2009 Paul Glen
Opinion: The project’s over: now what?

Opinion: The project’s over: now what?

I've often heard people complain about intense projects: They're too much work and emotionally draining. But oddly, I've noticed that...

June 19th, 2008 Paul Glen
The project’s over: Now what?

The project’s over: Now what?

I've often heard people complain about intense projects: They're too much work and emotionally draining. But oddly, I've noticed that...

June 18th, 2008 Paul Glen
Opinion: The real power of managers

Opinion: The real power of managers

If you want to really help your organization, one of the more subtle things you need to learn to do...

April 9th, 2008 Paul Glen