Research in Motion Ltd. says it has resolved the issue that caused some BlackBerry users to experience e-mail delays beginning early Thursday morning.
“RIM has isolated and resolved the issue that was impacting some BlackBerry customers earlier this morning. Some customers may still experience delays as email queues are processed. RIM is continuing to investigate the cause of the issue and apologizes for any inconvenience,” the company said in a statement.
At about 12:45 p.m. Eastern time, some users on Twitter said their service was restored. “Hey! The #BIS outage is over and my #blackberry is being flooded with hours old email. Hooray…….” reported @pickledgator, a user in Gainsville, Fla. Some reported a floods of e-mail; others, like Nolla Bridges (@bLaCk_b3auTy89), in Mississippi, said it was a trickle. “#BlackBerry emails slowly coming in!!” she tweeted.
The last major BlackBerry service outage was in February 2008, when a routine upgrade to RIM’s infrastructure triggered a cascade of internal problems. Millions of users at all North American wireless carriers were affected to varying degrees for two to three hours.