Developing what CRM means to your company

Research and consulting firm META Group Inc. describes Steve Bonadio, their senior program director, as an authority on CRM,

providing advice to enterprises on operational and analytical CRM processes, technologies, best practices and implementation issues. Focusing on organizational sell-side strategies, his role at META Group includes helping enterprises “get CRM right” through proper understanding, use, and deployment.

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Jim Love, Chief Content Officer, IT World Canada

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