Basking Ridge, N.J.-based Avaya Inc. has unveiled a unified messaging solution that allows mobile workers to use spoken commands to access e-mail, calendars and meeting requests. Using simple voice commands, users can ask the system to list, read aloud, reply to, forward and initiate messages, retrieve Microsoft Outlook contact information or set up a multiple-part conference call. Accessed through a human-sounding virtual assistant, the software is an add-on to Avaya’s Unified Messenger, which already provides single-mailbox access for e-mail, voice mail and fax messages from PCs, touchtone phones, handheld or the Internet, regardless of how the messages were originally sent. For more information, visit http://www.avaya.com.
Shared Technologies of Canada (STOC) has acquired the infrastructure and clients of the downtown Toronto properties serviced by Everest Broadband Networks Canada. Under the deal, STOC – a Toronto-based building local exchange carrier – will take over the servicing of all clients and infrastructure of the buildings at 18 King St. E., 67 Yonge St. and 25 Adelaide St. E. STOC will handle the fibre, data-switching equipment and telecom license agreements for all three buildings. Through its shared tenant model, STOC already provides voice, data and IT support to some 500 customers with 10,000 end users in 70 buildings, including First Canadian Place, BCE Place and The Eaton Centre complex. For more information, visit http://www.sharedtechnologies.com
Bryte Software Design, based in Irving, Tex., has released a Web-based application that allows CLECs to attract, process and support customers. Included in the application are an order-entry sales module, resale and UNE order processing and a Microsoft Word template for requests to ILECs. Looking to improve customer service, Bryte’s package also includes routines for activations, conversions, suspensions, re-activation and disconnections, a CRM tool with customer-specific pricing and long-distance details, plus invoicing and payment processing modules. For more information, visit http://www.bryte.com.
