Tryvium Desk is an Enterprise grade engagement platform powered by AI. The chatbots are best used in service desk, help desk and contact centers.  Tryvium is a strong transformation tool for digital workplace, automates internal processes and provide most comprehensive employee engagement & experience platform.

Tryvium bots and its engagement layer is built on MS Teams, directly increases your RoI for MS Teams. It also integrates with leading ITSM & HRIS tools to provide meaningful automations and insights. Its context analysis capability can interpret intents, learn, and understand emotions to deliver more human-like interactions.

Visual & Conversational IVR significantly increases customer engagement and agent productivity. Ability to identify the skilled support executive with intelligent routing

The multi-channel, multilingual capability is ideal for global deployments and regional operations. The command center dashboard helps supervisors monitor metrics, manage bots, manager chats and agents. It also comes with a rich analytical engine and reports.

Features:

  • Chatbot
  • Visual IVR
  • Live Agent Routing
  • Intelligent Routing Engine
  • Priority Routing
  • Knowledge base integration
  • Auto Ticketing & Auto Resolution
  • Multi-channel service desk (Chat & voice)
  • Multi lingual chatbot
  • Conversational Intelligence with NLP Integration
  • Cognitive Functions (sentiment and predictive analysis)
  • Context Understanding (Analysis)
  • Admin Console - Bot Configuration, Monitoring, Performance Analysis and Reports
  • File Sharing
  • Queue Position
  • Agent Chat Invite
  • Conference Invite
  • Agent context window
  • Life Supervision
  • Integration with ITSM, HRMS, CRM tools

Business Benefits:

  • Reduce cost of service delivery
  • ?Reduce mean time to respond 
  • Reduce Mean time to resolve
  • Increased auto resolutions
  • 24//7 Service Availability
  • Increase ESAT, CSAT, and NPS.
  • End-to-End Visibility (Insights on service level performance, bottlenecks, team’s performance, etc.)
  • Productivity Measurement (Performance monitoring)
  • Improved employee engagement & experience 
  • Increase self service and automated services 

Additional Details

  • Company Definition:Large Enterprise
  • Number of Employees: 500-999
  • Corporation Status: Private
  • Estimated Annual Revenue (USD): $100M-$250M
  • Weibo-URL:https://botomation.io/
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  • Industry: Technology/IT/Software
  • Use Case: Automated Customer Service Agents, Automated Preventative Maintenance, Automated Threat Intelligence and Prevention Systems, Digital Assistants for Enterprise Knowledge Workers, Intelligent Processing Automation, IT Automation, Merchandising for Omni Channel Operations, Sales Process Recommendation and Automation
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