Tryvium Desk is an Enterprise grade engagement platform powered by AI. The chatbots are best used in service desk, help desk and contact centers. Tryvium is a strong transformation tool for digital workplace, automates internal processes and provide most comprehensive employee engagement & experience platform.
Tryvium bots and its engagement layer is built on MS Teams, directly increases your RoI for MS Teams. It also integrates with leading ITSM & HRIS tools to provide meaningful automations and insights. Its context analysis capability can interpret intents, learn, and understand emotions to deliver more human-like interactions.
Visual & Conversational IVR significantly increases customer engagement and agent productivity. Ability to identify the skilled support executive with intelligent routing
The multi-channel, multilingual capability is ideal for global deployments and regional operations. The command center dashboard helps supervisors monitor metrics, manage bots, manager chats and agents. It also comes with a rich analytical engine and reports.
- Visual IVR
- Live Agent Routing
- Intelligent Routing Engine
- Priority Routing
- Knowledge base integration
- Auto Ticketing & Auto Resolution
- Multi-channel service desk (Chat & voice)
- Multi lingual chatbot
- Conversational Intelligence with NLP Integration
- Cognitive Functions (sentiment and predictive analysis)
- Context Understanding (Analysis)
- Admin Console - Bot Configuration, Monitoring, Performance Analysis and Reports
- File Sharing
- Queue Position
- Agent Chat Invite
- Conference Invite
- Agent context window
- Life Supervision
- Integration with ITSM, HRMS, CRM tools
- Reduce cost of service delivery
- ?Reduce mean time to respond
- Reduce Mean time to resolve
- Increased auto resolutions
- 24//7 Service Availability
- Increase ESAT, CSAT, and NPS.
- End-to-End Visibility (Insights on service level performance, bottlenecks, team’s performance, etc.)
- Productivity Measurement (Performance monitoring)
- Improved employee engagement & experience
- Increase self service and automated services