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A Twelve communications trends for 2012
7/5/2012
A Twelve communications trends for 2012

Provided by: Avaya
Five leading thinkers at Avaya on technology trends, service innovation and broad marketplace drivers share the 12 communications trends facing businesses in 2012.
Complimentary with Registration
A Twelve communications trends for 2012

Real-World IP Telephony
7/5/2012
Real-World IP Telephony

Provided by: Avaya
Numerous factors have slowed full deployment of IP telephony and made understanding the true costs of deploying it challenging. Nemertes Research shares data on what companies actually spend on VOIP.
Complimentary with Registration
Real-World IP Telephony

Transforming the Contact Center For A New Era Of Customer Experience Management
7/5/2012
Transforming the Contact Center For A New Era Of Customer Experience Management

Provided by: Avaya
A new era of customer experience is emerging. Learn about the demographics and technologies that are changing the face of customer services, and first steps to take to implement an end-to-end customer experience management strategy.
Complimentary with Registration
Transforming the Contact Center For A New Era Of Customer Experience Management

Contact Centers Go Social!
7/5/2012
Contact Centers Go Social!

Provided by: Avaya
Integrating social media platforms and contact center operations can provide significant benefits in expanding the centers reach and performance.
Complimentary with Registration
Contact Centers Go Social!

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