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Contact Centers Go Social!
7/5/2012
Contact Centers Go Social!

Provided by: Avaya
Integrating social media platforms and contact center operations can provide significant benefits in expanding the centers reach and performance.
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Contact Centers Go Social!

CASE STUDY: Quality Food Schwans Home Delivery
4/18/2012
CASE STUDY: Quality Food Schwans Home Delivery

Provided by: Pitney Bowes
Multiple customer touch points caused this food distributor to have inefficient and poor data quality. A comprehensive data quality solution from Pitney Bowes helped eliminate data duplication and consolidate customer data, improving customer service and depot efficiency.
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CASE STUDY: Quality Food Schwans Home Delivery

Solutions for Customer Intelligence, Communications and Care
4/18/2012
Solutions for Customer Intelligence, Communications and Care

Provided by: Pitney Bowes
Data warehouse technology from Pitney Bowes Business Insight helped Credit Guarantee Insurance Corporation (CGIC) weather the storm of the World Financial Crisis of 2008.
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Solutions for Customer Intelligence, Communications and Care

The ROI of Data Quality
4/16/2012
The ROI of Data Quality

Provided by: Pitney Bowes
Poor data quality—inconsistencies, omissions, errors and duplications—costs organizations millions, while in the current market it has become more important to learn how to generate ROI from higher data quality.
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The ROI of Data Quality

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