ITWC partnered with the City of Toronto to co-host Technicity this past December. The day brought together leadership within the organization of the city, technology leaders, and industry influencers  to discuss both the opportunity and the challenges brought by the Internet of Things to municipalities. We’re featuring a series of interviews we conducted on that day here. You can watch the entire playlist here

After his panel at Technicity, Gabriel Woo talks about the evolution of consumer banking technology. He shares some of the ways RBC is planning to use IoT to better service its customers, and a couple of the surprising things it has learned about its customers as a result.