It’s time carriers did better, says new Rogers chief

The telecom industry has invested billions in new wireless networks but it isn't making it easy for cellphone users, says Rogers  Communications' new chief executive. "I don't think we're delivering on the promise

Published on: June 16th, 2014 Andrew Brooks

Are Canada’s telcos at a security tipping point?

Telecommunications providers are giants targets for cyber-attacks because they are hubs for digital traffic. Which is why they have to shift from being reactive to proactive, a telecom conference in Toronto was told

Published on: June 16th, 2014 Andrew Brooks

B.C., Rogers announce $450 million wireless coverage plan

The B.C. government is partnering with Rogers to expand the province's wireless networks. The $450-million, three-year plan will expand wireless coverage in more than 70 communities in the province's northeast, Interior, Lower Mainland

Published on: June 13th, 2014 Andrew Brooks

Ottawa adds more radio channels for B.C. resource roads

Truckers, sportsmen and residents who use British Columbia’s 650,000 kilometres of resource roads will soon have better radio connectivity when deep in the back country. Industry Canada said Thursday it will dedicate 40 new

Published on: June 5th, 2014 Howard Solomon

Redknee aims to cut monetization time for new mobile services

In the scramble for new mobile customers, communications service providers are always looking for ways to differentiate themselves with new features. Mobile customers – consumers and enterprise users – are notoriously demanding, and

Published on: June 3rd, 2014 Andrew Brooks

Google adds satellites to global Internet plans

First it was high-altitude balloons. Then it was solar-powered drones. Now, Google says it will launch a fleet of high-capacity, low-orbit satellites to bring wireless broadband Internet access to the 4.8 billion people

Published on: June 3rd, 2014 Andrew Brooks

Global roaming network vulnerable to attack: Researchers

Roaming is a service that mobile wireless users take for granted when they move across the boundaries of their carriers' coverage. We just assume there's coverage everywhere. Few people think about the private

Published on: June 2nd, 2014 Howard Solomon

Rogers re-engineers with new customer service strategy

Rogers Communications Inc. last week unveiled a multi-year plan to work on improving the company’s less-than-stellar reputation for customer service, while building its revenue and cash flow vis-a-vis its competitors. Rogers says the

Published on: May 26th, 2014 Andrew Brooks

“Free” public Wi-Fi comes at a price, Calgarians find

“When something online is for free, you’re not the customer, you’re the product.” There’s debate about who coined this phrase, which having originated (it seems) in 2010 qualifies as an old saw by

Published on: May 23rd, 2014 Andrew Brooks