Native Application SDK for IBM Tealeaf CX Mobile

With it you can: detect customers struggling to self-serve or transact; isolate by application version, by error and by input; quantify users impacted; analyze customer behavior; and, search to find other impacted users.

Share on LinkedIn Share with Google+ Comment on this article Published on: February 24th, 2014 IT World Canada Team

Customer Experience Management in the new era of mobility

Taking a 'just do it' approach to the mobile channel can cause irreparable harm to your brand. Based on the findings from an in-depth Harris Interactive study of mobile customer experiences, this IBM

Share on LinkedIn Share with Google+ Comment on this article Published on: February 24th, 2014 IT World Canada Team

IBM Mobile First

IBM MobileFirst can help your business capture the value of on-the-go transactions, data insights and mobile business strategies. Download the solutions brief today.

Share on LinkedIn Share with Google+ Comment on this article Published on: February 24th, 2014 IT World Canada Team

Wireless charging consortium Rezence to debut products at CES

As workers are bound to want to bring the smartphones, tablets, and phablets they receive for Christmas into the office with them - and that means more power cords, charging docks, and micro

Share on LinkedIn Share with Google+ Comment on this article Published on: December 13th, 2013 Brian Jackson

Enterprise mobility – The next frontier

On October 23/24, 2013 I attended the Mobile Enterprise Strategies Summit in Toronto, organized by The Strategy Institute.  The conference, which included speakers from the UK, USA, Canada and Spain, was divided into

Share on LinkedIn Share with Google+ Comment on this article Published on: November 5th, 2013 Don Sheppard

Android accessories that you leave at home

Last week I talked about a few Android accessories that you can take with you when you head out of town. This week: accessories for your Android device that you…well, leave back at

Share on LinkedIn Share with Google+ Comment on this article Published on: October 16th, 2013 Sean Carruthers

Bell goes to court over rules to help new wireless carriers

The country’s biggest wireless carriers are increasingly turning to the courts to stop Ottawa’s policies to boost competition in the industry. BCE Inc.’s Bell Mobility division is the latest, which is asking the

Share on LinkedIn Share with Google+ Comment on this article Published on: September 9th, 2013 Howard Solomon

Verizon turns back on Canada

Ottawa’s wireless strategy is on shaky ground with news that Verizon Communications is not going to bail out two of the country’s startup carriers. Verizon said Monday it has finally clinched to buy

Share on LinkedIn Share with Google+ Comment on this article Published on: September 3rd, 2013 Howard Solomon