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Articles Tagged - uptime

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A formula for getting the customer experience right
Wednesday, February 20, 2013
A formula for getting the customer experience right
When the dashboard in the data centre shows everything has 99 per cent uptime, that's good, right? Not really says a consultant with an IT management software company
The 24/7 CIO: Are you really open for business?
Monday, May 07, 2012
The 24/7 CIO: Are you really open for business?
OPINION People talk about Web-based availability being critical, but how often are we just paying lip service to uptime expectations? Time for a reality check
Who do you blame when IT breaks?
Monday, March 05, 2012
Who do you blame when IT breaks?
The findings of the Uptime Institute, which has been collecting incident data since 1994, may draw criticism as few internal IT operators or their vendors take blame easily
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