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Monday, May 17, 2010
BMC Software will add more SaaS products The company said some of these will be delivered to customers by Salesforce.com. BMC has already promised to make its Remedy IT Service Management suite available in SaaS form
Thursday, April 30, 2009
Ontario's corporate CIO strives for better IT service Some would find helming the I&IT operations for the Government of Ontario an overburdening task but David Nicholl seems to relish the challenge. He gives CIO Canada readers an inside look at the key initiatives and issues that sit at the top of Ontario’s IT agenda
Thursday, April 23, 2009
Replace that aging help desk North American companies are beginning to replace their aging help desk operations with ones with a modern ITIL touch, according to an Enterprise Management Associates study. One vendor of IT service management tools said the evolution reflects IT’s changing role
Thursday, April 17, 2008
IBM adds de-duping company to the fold Acquisition will join IBM's system storage business unit
Monday, October 08, 2007
How to hit paydirt when overhauling IT processes There are plenty of reasons to streamline IT processes using best-practice frameworks such as the IT Infrastructure Library. But that doesn't make it any easier to do.
Thursday, October 04, 2007
ITIL having hard time living up to hype Many IT organizations working to improve IT service delivery and management processes depend on ITIL best practices, but the framework isn't always seen as the panacea adopters expected. New survey results show that 51 per cent of respondents use ITIL, but more (55 per cent) depend upon in-house developed practices to tweak processes.
Thursday, November 09, 2006
Product hits 
Thursday, August 31, 2006
Loose architecture lost without maps, finds study New research on how IT resources are being managed in the emerging world of dynamic computing has revealed a more direct correlation between advanced relational mapping tools and IT’s success at serving business.
Monday, September 19, 2005
HP to acquire Peregrine Systems for $425 million Hewlett-Packard Co. (HP) is to acquire IT asset and service management software vendor Peregrine Systems Inc. in a cash deal for US$425 million, the two companies announced Monday. By integrating Peregrine's products into its HP OpenView systems management suite, HP hopes to position itself as one of the market leaders in asset management software.
Thursday, September 01, 2005
Process training decreases confusion Awareness of ITIL (Information Technology Infrastructure Library) training and implementation appears to be on the rise, and many believe that’s a good thing, due to the order in can bring to many a chaotic IT department — which in turn helps improve morale. 
Sunday, April 25, 2004
Compuware, Segue smooth out apps management Compuware Corp. and Segue Software Inc. this week are bolstering their application management wares, with Compuware finding ways to boost performance without increasing a user's equipment expenses and Segue managing application quality.
Tuesday, May 27, 2003
BMC unit upgrades help desk, IT asset management apps BMC Software Inc.'s Remedy Corp. unit this week will announce a new version of its IT service management applications that includes upgrades to tools for tracking the life cycle of IT assets and managing changes to corporate systems.
Thursday, November 02, 2000
Nortel, HP team on optic links Nortel Networks Corp. and Hewlett-Packard Co. last month announced that they intend to work together to develop high-speed interfaces linking HP servers with Nortel optical networking gear.
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