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Convergence improves customer service, survey indicates
Thursday, October 06, 2005
Convergence improves customer service, survey indicates
Improved customer service - and not lower cost of telephony – is now the top driver for companies shifting to converged IP communications networks, according to a recent survey released by the Economist Intelligence Unit (EIU). Seventy-three per cent of survey respondents cited better collaboration with customers, suppliers and partners as an important benefit from convergence. Reduced cost of voice calls ranked second, with 60 per cent citing this as a primary benefit, the report said.
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