Articles Related to public services

Ottawa to use Microsoft-powered AI chatbot for its 311 services.

The government of Canada is looking to update its internal telecommunications systems and reduce the costs of supporting legacy infrastructure.

The Phoenix payroll system was part of a federal government investment in consolidating and modernizing government processes, but to this day it's the source of problems related to fulfilling the government payroll.

Matthew Horne presents the case for co-production in Canadian public services, but figuring out how to use technology to support relationship services remains a challenge. Examples of co-production projects from around the world

Chief Electoral Officer Marc Mayrand has been accused of reinterpreting the law and defying the will of Parliament, for declaring that women with veils don

The U.K. Office of Government Commerce has launched a recruitment scheme aimed at developing more public sector procurement specialists. The government has been under pressure to improve the quality of procurement by its central departments, with costly major IT schemes highlighting weaknesses on the buying side.

Sweden has the best record in offering online public services among the 25 members of the European Union, according to a survey published by the European Commission on Tuesday.