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Articles Tagged - performance goals

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CIOs: Focus on learning, not performance goals
Wednesday, July 28, 2010
CIOs: Focus on learning, not performance goals
A research project from the Richard Ivey School of Business suggests that an emphasis on bottom-line results could backfire. But how can chief information officers get backing to simply develop their capabilities?
Help the helpdesk: 10 ways of using the helpdesk
Tuesday, February 14, 2006
Help the helpdesk: 10 ways of using the helpdesk
Managers looking for ways to realize more business bang for their IT buck need look no further than their corporate help desks. The beleaguered help desk, under enormous pressure to reduce costs and improve service, may be the keeper of valuable information about how users ' handle technology -- your multi-million dollar IT investments -- information that can be used to dramatically enhance productivity.
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