Tuesday, May 10, 2011
Data centres turn to outsourcing to meet capacity needs The Uptime Institute says large companies are putting workloads in third-party data centres. A new survey lists the primary ways companies said they would boost capacity
Wednesday, March 30, 2011
IT outsourcing study highlights barriers to innovation A new survey of IT leaders reveals 67 percent rely on outsourcers to turn ideas into improved processes. Yet, a dismal third actually measure the impact of innovation delivered by service providers
Thursday, July 01, 2010
Ask these 9 questions before insourcing outsourced IT Insourcing--the process of bringing back in-house IT work that had been outsourced--is in style. But bringing IT back in house can be as complex as transitioning services to an outsourcing provider. Questions to ponder
Tuesday, June 08, 2010
IBM releases security tool for ongoing app design Bolting on security after you’re finished designing an application doesn’t work, the company said at its Innovate 2010 conference in Orlando. Find out about the newest security products to come out of IBM’s laboratories
Wednesday, May 05, 2010
Three reasons your outsourcer won’t innovate A Forrester Research survey explains why IT departments aren’t getting much innovation from their IT service providers
Wednesday, April 28, 2010
Pearson airport, IBM ink $130M outsourcing deal The Greater Toronto Airports Authority (GTAA) has outsourced its entire IT infrastructure to IBM Canada so that air carriers will now be billed by IBM on a unique per use basis based on business metrics. It’s an incentive for air carriers to change their airport operations
Monday, March 08, 2010
Save money now! Our readers share their low- to no-investment tips to make a quick dent in IT’s bottom line. Hear from Ralston CanSafe, Carpenter Canada, Hospital for Sick Children, City of Gatineau and GHY International
Wednesday, November 04, 2009
HP's new architecture tackles IT sprawl Hewlett-Packard announced HP Converged Infrastructure architecture and HP Converged Infrastructure Consulting Services based on a new architecture to reduce customer footprint while allowing for new business. One analyst said big technology vendors like HP finally get it
Tuesday, March 25, 2008
New Zealand Health SAN collecting dust since 2006 Originally, IBM was to host the system, but the plan became fouled up
Thursday, February 15, 2007
Employees wary of VoIP security Businesses with fewer than 500 employees are more suspicious of voice-over-IP security than they are of the traditional phone network and even more suspicious than they are of Wi-Fi, according to an IDC study sponsored by the Computing Technology Industry Association.
Thursday, November 30, 2006
Intuit to buy Digital Insight for $1.5 billion With a promise to create new types of online banking services, financial software vendor Intuit Inc. has agreed to buy financial services provider Digital Insight Corp. for CAD$1.5 billion in cash.
Thursday, November 23, 2006
Businesses keep turning towards telecom outsourcing More businesses are expected to outsource their telecom expense management (TEM) needs over the next two years, according to a report by consulting firm Gartner.
Wednesday, October 11, 2006
Outsourcing data centre works wonders for Calgary firm Lower costs, reduced complexity, and increased convenience, were key drivers that led Calgary firm Matrix Solutions to outsource its data centre operations, which has resulted in technology and business benefits.
Sunday, July 02, 2006
Business skills crunch looming IT’s mission has shifted from delivering systems to managing the process of delivering them, according to a study by the Society of Information Management (SIM). Within the next two years, companies will need more staff capable of managing projects and working closely with business users. 
Wednesday, March 01, 2006
US government kisses more IT work goodbye The U.S. federal government is expected to outsource US$17.6 billion in IT work by 2010, an increase of more than $4 billion over last year, according to a recent report by market research company Input.
Sunday, January 29, 2006
US government plans to outsource smart ID card systems U.S. federal officials are looking to outsource the IT infrastructure that's needed to support a planned smart-card system for authenticating employees governmentwide. And the outsourcing plan makes sense, given the scale and complexity of the smart-card initiative, IT analysts said last week.
Tuesday, January 17, 2006
US gov't plans to outsource smart ID card systems U.S. federal officials are looking to outsource the IT infrastructure that's needed to support a planned smart-card system for authenticating employees governmentwide. And the outsourcing plan makes sense, given the scale and complexity of the smart-card initiative, IT analysts said last week. 
Friday, September 30, 2005
Financial services firms wary of BPO Fewer than 30 percent of financial services companies will outsource strategic projects by the end of next year, although companies seem more willing to outsource IT maintenance or call-centre type work, according to a study released recently by Gartner Inc.
Thursday, September 15, 2005
How and when to go ‘captive’ Just because you decide you want to take IT work offshore doesn’t mean you need to outsource it. Many companies wanting to tap into the global talent pool have decided to set up so-called “captive” offshore operations instead of working with an offshore vendor. But captive isn’t right for everyone, analysts say.
Monday, September 05, 2005
Reinvention: The true core competency The idea of retaining core competency activities inhouse and outsourcing the rest is a perfect example of Industrial Age thinking. It belies a conviction that the core of your business today will be the core tomorrow, that today's skills and resources will be enough to take you through the foreseeable future.
Thursday, June 23, 2005
Rethinking outsourcing Three-and-a-half years into a five-year IT outsourcing deal, Sprint Canada’s CIO Serge Babin has had enough time to reflect on the pros and cons of outside help. In the end, a combination of factors may tip the scale in favour of bringing much of Sprint’s IT back in house.
Thursday, June 23, 2005
The whys and wherefores of outsourcing Cost savings, risk reduction, and freeing up internal IT staff – are three of the commonest reasons why companies outsource IT projects. And while cost savings undoubtedly tops the list, making it the sole focus of any outsourcing initiative may not be a very good idea, as recent research indicates. 
Monday, June 06, 2005
Skills primary reason for offshoring Call centre operators mulling to move their operations offshore consider skills proficiency over plain cost savings when choosing a location, a recent study revealed. A survey of 166 contact centres entitled the Global Contact Centre Benchmarking Report 2005 shows that about 50 per cent of the respondents cite “staff skills” as the primary driver for their location strategy, while only 42 perc ent cited cost savings as the deciding factor. 
Thursday, April 14, 2005
Managed services can ease the headaches Boring, repetitive and mundane. Those were the words Roberta Fox, senior partner with the Markham, Ont.-based Fox Group, used to describe managing remote access services in-house.