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MISA 2011: How municipal IT leaders can drive change
Monday, June 06, 2011
MISA 2011: How municipal IT leaders can drive change
A motivational speaker gives the attendees of the Municipal Information Systems Association's annual conference ideas on dealing with negative employees, being a good pilot and why you can't make excuses for people
Lac Carling 2010: Q&A with David Eaves
Thursday, June 17, 2010
Lac Carling 2010: Q&A with David Eaves
VIDEO: David Eaves discusses open data in Canadian government. Where the three levels of government stand, how Canada compares to other nations and whether top-down support is necessary. Plus, open vs. default vs. common standards
Lessons in client service, by the big bank book
Monday, April 30, 2007
Lessons in client service, by the big bank book
Wayne Bossert, senior vice-president of service delivery with RBC Royal Bank, introduces delegates at the 2007 Lac Carling Congress to the bank's transformational mantra, "Always earning the right to be our client's first choice." Read how RBC overcame a flat trend in client loyalty by dealing with competing priorities and organizational silos, challenges all too familiar to the public sector.
Reinforcing your security blanket
Wednesday, May 25, 2005
Reinforcing your security blanket
There’s no question that technology has transformed the way governments deliver service and interact with citizens and businesses. Public services have never been more widely available, efficient and innovative. That means we need to be more vigilant than ever, as our IT systems are often prime targets for viruses and hackers.
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