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CWC THIS WEEK SPECIAL: Lac Carling
Thursday, May 19, 2011
CWC THIS WEEK SPECIAL: Lac Carling
VIDEO PLAYLIST A roundup of the sights and sounds of our Lac Carling conference for government IT leaders
Why B.C. isn’t using social media for 'cool factor'
Tuesday, May 17, 2011
Why B.C. isn’t using social media for 'cool factor'
LAC CARLING 2011 VIDEO: Tanya Twynstra with the province’s Ministry of Citizen Services talks about how B.C. has embraced social tools to interact and get feedback from citizens. Find out more
Former Fed CIO sees progress on 'digital economy' journey
Tuesday, May 17, 2011
Former Fed CIO sees progress on 'digital economy' journey
LAC CARLING KPMG's Ken Cochrane weighs in on how well Canada has moved towards its goals of creating a true e-government strategy, while CA Technologies and Rogers offer their takeaways from our public sector congress
Lac Carling: Businesses' expectations of gov't get higher
Tuesday, May 17, 2011
Lac Carling: Businesses' expectations of gov't get higher
The Institute for Citizen-Centred Service presents Taking Care of Business 3, a national survey that looks at how companies grade the public sector. Plus: How Industry Canada is improving one of its most important portals. WITH VIDEO
RBC innovation head talks job interviews, social media
Tuesday, May 17, 2011
RBC innovation head talks job interviews, social media
LAC CARLING 2011 VIDEO: Avi Pollock, the mastermind of innovation at RBC, shares his insights in innovation on the second day of the conference. Find out what the bank is doing to help its employee collaboration through social networking tools
Nova Scotia revamps birth and death services
Monday, May 16, 2011
Nova Scotia revamps birth and death services
LAC CARLING 2011 VIDEO: Provincial service delivery was the topic of the day on Monday. An IT leader with Service Nova Scotia speaks in detail about the province’s new work to bundle birth and death services
Dealing with the “tyranny” of consumerization
Sunday, May 15, 2011
Dealing with the “tyranny” of consumerization
LAC CARLING 2011: CIOs at the Regional Municipality of York and TD Bank discuss the Bring-Your-Own-Technology trend at Lac Carling 2011. The conference, which brings Canadian IT leaders from across all levels of government together with key public and private sector stakeholders, kicked off Sunday
Lac Carling: Belgian IT ministry shows off electronic IDs
Sunday, May 15, 2011
Lac Carling: Belgian IT ministry shows off electronic IDs
The country is using identity cards to manage all kinds of public services, from birth registration to getting beer out of a vending machine. Plus: How Belgium uses the Internet to create trust with its citizens. WITH VIDEO
B.C.'s CIO: Why citizens deserve self-service
Tuesday, July 20, 2010
B.C.'s CIO: Why citizens deserve self-service
Dave Nikolejsin talks about next-generation citizen services, identity management and getting "the hard stuff" online
Lac Carling: U.K. speaker pitches co-production
Thursday, June 17, 2010
Lac Carling: U.K. speaker pitches co-production
Matthew Horne presents the case for co-production in Canadian public services, but figuring out how to use technology to support relationship services remains a challenge. Examples of co-production projects from around the world
Lac Carling 2010: Q&A with David Eaves
Thursday, June 17, 2010
Lac Carling 2010: Q&A with David Eaves
VIDEO: David Eaves discusses open data in Canadian government. Where the three levels of government stand, how Canada compares to other nations and whether top-down support is necessary. Plus, open vs. default vs. common standards
Lac Carling: Toronto provides an update on 311
Thursday, June 17, 2010
Lac Carling: Toronto provides an update on 311
VIDEO: The project director for the city's multi-million dollar customer service offering discusses the business case, the technology and the future steps to changing the way municipal work requests are made
Lac Carling 2010 salutes ServiceOntario CEO
Sunday, June 13, 2010
Lac Carling 2010 salutes ServiceOntario CEO
Our 14th annual gathering of public sector executives includes the Heintzman Leadership Award, recognizing career excellence in government IT. Meet this year's winner: Bob Stark
U.K. government takes a page from Canada
Tuesday, October 23, 2007
U.K. government takes a page from Canada
As the director of service transformation for the U.K. cabinet office, Andrew Sheffield is at the heart of service delivery for U.K. citizens. At the Lac Carling 2007 Congress in Niagara-on-the-Lake, Sheffield spoke with InterGovWorld.com senior writer Lisa Williams about the Tell Me Once project, the evolution of the Direct.gov Web site, and how the U.K. is learning from Canada when it comes to service design.
Q&A with Art Stevenson, Institute for Citizen-Centred Service
Thursday, May 10, 2007
Q&A with Art Stevenson, Institute for Citizen-Centred Service
Speaking with Art Stevenson, the theme of collaboration keeps on popping up. There's a reason for this, as senior writer Lisa Williams discovered in conversation with one of Canada's most renowned senior public administrators. There's no science about collaboration, and there's often no sign where it might lead. As the founding executive director of the Commonwealth Association for Public Administration and Management, and currently executive director of the Institute for Citizen-Centred Service, Stevenson looks back on an extensive career grounded in the right mix of people skills, financial and IT management, and good governance.
Q and A with Art Stevenson, Institute for Citizen-Centred Service
Tuesday, May 08, 2007
Q and A with Art Stevenson, Institute for Citizen-Centred Service
Speaking with Art Stevenson, the theme of collaboration keeps on popping up. There's a reason for this, as senior writer Lisa Williams discovered in conversation with one of Canada's most renowned senior public administrators. There's no science about collaboration, and there's often no sign where it might lead. As the founding executive director of the Commonwealth Association for Public Administration and Management, and currently executive director of the Institute for Citizen-Centred Service, Stevenson looks back on an extensive career grounded in the right mix of people skills, financial and IT management, and good governance.
Joe Galimberti saluted
Sunday, July 30, 2006
Joe Galimberti saluted
SAINT-SAUVEUR, QUE. - Senior managers from all levels of government and all regions of Canada paused at the Lac Carling Congress to hear a tribute to Joe Galimberti, one of Canada’s most respected public sector leaders for three decades.
Q and A with Teri Takai
Sunday, July 30, 2006
Q and A with Teri Takai
Since Teri Takai became CIO for the state of Michigan in 2003, the office has enjoyed significant results, including savings of $100 million (U.S.) Bringing to the table years of experience in senior roles at Ford Motor Co. and EDS Corp., Takai is a large part of why Michigan is highly ranked within the government technology field. She was saluted herself when Crain’s Detroit Magazine named her as one of its 100 Most Influential Women. Takai spoke with senior writer Lisa Williams at the Lac Carling Congress, where among other issues they discussed the challenges of her job and why more women aren’t in senior public sector positions. Excerpts from their conversation follow:
Lac Carling IX Service Transformation Taking the Next Steps Together
Sunday, January 29, 2006
Lac Carling IX Service Transformation Taking the Next Steps Together
Discussions at this year’s Lac Carling Congress (www.laccarling.ca) revealed a new form of inter-governmentalism taking shape across the country, one more in tune with the digital age – but not without a new set of challenges.
A look back – and aheadLori MacMullen on what’s up with the PSCIOC
Thursday, January 31, 2002
A look back – and aheadLori MacMullen on what’s up with the PSCIOC
For three years, members of the Public Sector CIO Council have operated at the heart of the e-government explosion in Canada.
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