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Wednesday, May 16, 2012
Consumerization trends hit IT service management At many companies, the problem is that processes are immature or even chaotic, so throwing automation at a bug-ridden process will only yield more of the same
Monday, May 09, 2011
IT is heading toward its own industrial revolution: analyst Software complexity and capacity doubles in size every two years. Workers are getting more mobile with device proliferation. Yet, IT departments continue to respond with band-aid fixes that only render things more complex
Wednesday, August 18, 2010
Delivering IT services without ‘grandma’s quilt’ An ITIL V3 chief architect lists what organizations should do when sourcing new tools to support their IT service management strategies, and the things they should definitely avoid
Friday, October 02, 2009
ITIL defines IT value as a service End users don’t care what the server uptime is. They just want their e-mail to work. Poor communication with the business could be why an Axios Systems survey finds the business doesn’t understand the value of IT. Former chief ITIL architect Sharon Taylor’s thoughts on what is pushing IT service management to the fore
Sunday, September 07, 2008
10 steps to improved IT service management Effective IT Service Management doesn’t just happen automatically; it requires deliberate effort. Here’s an approach that will keep you on the straight and narrow
Thursday, January 31, 2002
Gulf between IT and business continues: report Technology isn’t the problem, its practitioners are — that’s according to the Information Technology Service Management (ITSM) survey, published recently by DMR Consulting, a business and IT consulting firm with offices in Canada and the U.S.
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