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Tuesday, April 17, 2012
ISACA refreshes best practices for IT shops Along with improvements in risk management, businesses should find it easier to derive the most value from their IT investments through the use of COBIT 5
Monday, February 27, 2012
5 steps to successful ITIL adoption Whether you're embarking on it for the first time or wanting to improve your existing ITSM operations, Forrester recommends that I&O executives and their teams get started by following these steps
Thursday, December 22, 2011
COBIT 5: A control framework takes on IT governance The latest version of the ISACA guide consolidates other standards around the value of IT, risk management and more. Is this the new ITIL?
Wednesday, October 19, 2011
How Canadian CIOs should practice best practices Sure, most technology executives have heard of ITIL, but too many dismiss it as more theoretical than practical. Our columnist delves deeper into the IT Infrastructure Library's real value
Wednesday, August 18, 2010
Delivering IT services without ‘grandma’s quilt’ An ITIL V3 chief architect lists what organizations should do when sourcing new tools to support their IT service management strategies, and the things they should definitely avoid
Wednesday, July 28, 2010
Shrink your IT infrastructure costs Save your money with these 10 tips from Gartner. According to the research firm, 60 per cent of the IT budget goes to IT infrastructure and operations so why not cut costs where it really counts?
Tuesday, April 20, 2010
Insource, outsource, everything as a service A consultant with 24 years in the business shares tips on how to decide if outsourcing works for you
Thursday, March 18, 2010
Cisco, Microsoft certifications increase IT salaries IT pros certified as a Project Management Professional could demand more pay on the job and unemployed workers might find more open positions. According to Dice Learning, there are currently 1,400 available PMP jobs on Dice.com 
Thursday, November 12, 2009
Hot jobs: ITIL manager Adopting best practices for IT service operation and delivery, which are the two cornerstones of ITIL, lets organizations improve the efficiency and effectiveness of IT departments
Friday, October 02, 2009
ITIL defines IT value as a service End users don’t care what the server uptime is. They just want their e-mail to work. Poor communication with the business could be why an Axios Systems survey finds the business doesn’t understand the value of IT. Former chief ITIL architect Sharon Taylor’s thoughts on what is pushing IT service management to the fore
Tuesday, November 06, 2007
Shared services raise governance challenges Technology that allows different government entities to share resources and information horizontally opens vast new possibilities to improve services - but also butts squarely against traditional vertical silos of accountability. Governance structures are now being stretched in new directions to foster but control innovation.
Wednesday, October 31, 2007
Put a stop to bloated back-ups You never know when trouble may hit — a freak thunderstorm could take out your data centre, or a hacker might infiltrate your infrastructure. The enterprise has caught on to the importance of backing up data, but when do you stop? With storage capacity growing at around 50 per cent per year, it’s important to safeguard your data, but at what point does the cautious Cassandra become the overly nervous Nelly? 
Tuesday, October 02, 2007
SLIDE SHOW: The thrill of ITIL in 10 simple steps CIOs who have successfully used 'The Information Technology Infrastructure Library' (ITIL) to improve IT performance and services now offer you 10 tested and true ways to reap the same benefits.
Thursday, September 06, 2007
CBC technology staff rides virtual Apollo 13 Canada's national broadcaster is training its employees on ITIL processes by simulating the legendary shuttle launch. It's a space mission IT staffers rarely get to embark on
Sunday, July 22, 2007
Info-Tech says enterprise help desk lacks maturity End users are happier with their IT departments than IT departments are with themselves. An analyst firm offers some pointers on how to grow your support services effectively
Tuesday, June 26, 2007
Toronto data centre firm increases automation Fusepoint's CEO has no problem with adding more servers to his firm's facilities, but hiring additional staff is another story. IDC explains how companies like Opsware are compressing workloads
Thursday, December 07, 2006
Finding success with standards In the last two decades, we have seen the IS organization mature in its approach to software development. Now, a similar transformation is also happening in the IS organization itself, and in its use of standards to improve IS processes. Enterprises are achieving significant results by using IT standards. 
Monday, June 12, 2006
Sarb-Ox compliance improves communication Increasingly, to keep themselves and their companies out of trouble, members of the Information Systems Audit and Control Association (ISACA) are turning to an IT governance tool, the Control Objectives for Information and Related Technology, or Cobit.
Tuesday, May 09, 2006
SOX compliance improves communication You know you are at a conference of IT auditors and security chiefs when attendees are frequently urged in "housekeeping" announcements not to leave laptops unattended. 
Thursday, August 04, 2005
Design woes leaving IT folk out of control A bad control is often a good control that doesn’t work effectively. The operative word in that statement is “effectively”: evaluation requires an understanding of the control’s intent within the context of the system and the business. 
Thursday, July 07, 2005
Unify controls for IT compliance The law generally lags information technology, requiring much time and casework to deliberate upon the novel criminal opportunities it presents. But the law is starting to catch up — and is casting its baleful eye on the way IT departments handle information.
Monday, May 16, 2005
VP, strategy and business development, IBM Tivoli IBM Tivoli Monday announced products and upgrades to help IT managers better integrate business processes and IT operations, and to enable IT service management across enterprise networks. Big Blue says the new software and services will help IT managers automatically integrate disparate systems and data stores to establish standard best practices across IT workflows as well as business processes.
Saturday, April 30, 2005
Learning the laws of navigation Though many are touting ITIL as the standard for the management of IT services organizations, many IT shops are losing enthusiasm for it after using it to deploy only two or three processes. But that’s not the case at Domtar. Thanks to proper planning, it has successfully deployed 20 IT processes using ITIL, while copping an international award for “ITIL Project of the Year”.
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