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Articles Tagged - IT service management

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IT is heading toward its own industrial revolution: analyst
Monday, May 09, 2011
IT is heading toward its own industrial revolution: analyst
Software complexity and capacity doubles in size every two years. Workers are getting more mobile with device proliferation. Yet, IT departments continue to respond with band-aid fixes that only render things more complex
Social media a must for IT service management: analyst
Friday, April 01, 2011
Social media a must for IT service management: analyst
CIOs should start thinking about integrating social media into service desks as the technology becomes ubiquitous in everyday life, according to a new report by Ovum
Delivering IT services without ‘grandma’s quilt’
Wednesday, August 18, 2010
Delivering IT services without ‘grandma’s quilt’
An ITIL V3 chief architect lists what organizations should do when sourcing new tools to support their IT service management strategies, and the things they should definitely avoid
Network automation doesn’t mean zero visibility
Thursday, July 22, 2010
Network automation doesn’t mean zero visibility
Automating daily tasks is not about giving up control. It just means removing the human error that can happen with any change to the network, be it deploying new services or technologies like virtualization. EMA and Infoblox discuss
ITIL defines IT value as a service
Friday, October 02, 2009
ITIL defines IT value as a service
End users don’t care what the server uptime is. They just want their e-mail to work. Poor communication with the business could be why an Axios Systems survey finds the business doesn’t understand the value of IT. Former chief ITIL architect Sharon Taylor’s thoughts on what is pushing IT service management to the fore
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