Top 10 tech predictions for 2011 from IDC Canada

Global economic growth may be underperforming but Toronto-based research firm IDC Canada Ltd. says 2011 will be a rebound year for Canada, with a full recovery in 2012. Describing this as a “reversal

Published on: December 9th, 2010 Kathleen Lau

A poorly designed IT service catalogue is your enemy

While an IT service catalogue can bring the IT department much credibility for the services it performs for the business, a poorly designed catalogue can also mean a lot of negative publicity, warned

Published on: November 3rd, 2010 Kathleen Lau

Delivering IT services without

It’s never easy choosing the best tools to support your organization's IT service management (ITSM) strategy. The same aches and pains are met by most IT departments during the decision-making process, not the

Published on: August 18th, 2010 Kathleen Lau