Articles Related to IT service

As an IT decision maker, these predictions give a good idea as to what you

Pay as much attention to designing the front end as much as the back-end of your IT service catalogue. Bad design and lack of proper integration can net you unwanted negative publicity, warns an analyst with Enterprise Management Associates

An ITIL V3 chief architect lists what organizations should do when sourcing new tools to support their IT service management strategies, and the things they should definitely avoid