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Top 10 tech predictions for 2011 from IDC Canada
Thursday, December 09, 2010
Top 10 tech predictions for 2011 from IDC Canada
As an IT decision maker, these predictions give a good idea as to what you’ll have to deal with in 2011. It’s time to make that case for cloud computing. There will be new outsourcers to consider. Is that a converged wireless and WAN data service? And, 2011’s Canadian Idol is
A poorly designed IT service catalogue is your enemy
Wednesday, November 03, 2010
A poorly designed IT service catalogue is your enemy
Pay as much attention to designing the front end as much as the back-end of your IT service catalogue. Bad design and lack of proper integration can net you unwanted negative publicity, warns an analyst with Enterprise Management Associates
Delivering IT services without ‘grandma’s quilt’
Wednesday, August 18, 2010
Delivering IT services without ‘grandma’s quilt’
An ITIL V3 chief architect lists what organizations should do when sourcing new tools to support their IT service management strategies, and the things they should definitely avoid
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