Top 10 tech predictions for 2011 from IDC Canada

Top 10 tech predictions for 2011 from IDC Canada

Global economic growth may be underperforming but Toronto-based research firm IDC Canada Ltd. says 2011 will be a rebound year...

December 9th, 2010 Kathleen Lau

A poorly designed IT service catalogue is your enemy

A poorly designed IT service catalogue is your enemy

While an IT service catalogue can bring the IT department much credibility for the services it performs for the business,...

November 3rd, 2010 Kathleen Lau

Delivering IT services without

Delivering IT services without

It’s never easy choosing the best tools to support your organization's IT service management (ITSM) strategy. The same aches and...

August 18th, 2010 Kathleen Lau