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About Help Desk


Help desk is a central facility for hardware and software support, staffed by people who may solve problems themselves or, if necessary, forward them to someone who can. Many companies also offer such a service in support of customers. Help desk software enables staffers to manage support requests by logging details, assigning a unique tracking number and reporting problem status. Analysis of the help desk database can also provide information on the health of the technical environment.

Articles Tagged - help-desk

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Help desk key to harmony
Friday, January 08, 2010
Help desk key to harmony
Relationship advice for IT pros: How IT can meet the needs and wants of end users in their organization and why the help desk is key to success. With nine tips from end users
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