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Articles Tagged - customer support

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Saving a municipal Wi-Fi network
Tuesday, July 15, 2008
Saving a municipal Wi-Fi network
City of Lompoc, California finds managing subscribers and controlling access are critical to Wi-Fi network success
Cutbacks at Dell Canada span Edmonton to Ottawa
Thursday, January 31, 2008
Cutbacks at Dell Canada span Edmonton to Ottawa
The PC maker announced it will close a call centre in Edmonton, offering its workers other jobs or pink slips. A spokesman says other centres will handle more calls while an analyst suspects the increase in the Canuck dollar was a factor in the cutbacks
Geeks on the Way pour SugarCRM onto Asterisk
Monday, December 03, 2007
Geeks on the Way pour SugarCRM onto Asterisk
A Calgary-based tech support firm has combined customer relationship management software with Digium’s open source telephony platform to speed up searches and data entry
OneCare offered as one-stop antidote to SMB security concerns
Tuesday, March 06, 2007
OneCare offered as one-stop antidote to SMB security concerns
While enterprises have the resources to create a strong and secure IT infrastructure, small businesses and consumers may not. Such users need security products that are easy to use, yet offer comprehensive protection, says a Microsoft executive
Air Canada, paint firm investigate CRM
Sunday, August 29, 2004
Air Canada, paint firm investigate CRM
Air Canada Technical Services (ACTS) announced last week that it will implement a new customer relationship management (CRM) solution, enabling it to centralize its data and move away from an IT environment of multiple spreadsheets and databases.
EMC, Compaq move to integrate devices
Sunday, November 18, 2001
EMC, Compaq move to integrate devices
Compaq and EMC are opening their programming interfaces to each other to make it easier for IT managers to integrate their rival disk arrays on storage networks.
Fall cleaning Web style
Sunday, September 30, 2001
Fall cleaning Web style
All those tough e-business issues you put aside this summer in favour of barbecues and cottage evenings are suddenly front and centre again — and more pressing than ever, say Web technology experts.
Flypaper catches users
Thursday, June 28, 2001
Flypaper catches users
As today's ever-evolving marketplace illustrates, companies must be flexible to accommodate emerging trends in transactional models, customer support and marketing strategies.
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