Articles Related to customer loyalty

Bryan Whitmarsh, senior principal product manager with CA Technologies explains how business intelligence tools can help businesses deliver better service in an omnichannel world.

According to a recent survey from Symantec Corp, business application slowdowns affect business productivity, customer loyalty, and employee morale. Common impacts of such slowdowns include sluggish response to user commands, long delays in business transactions or processes, and slow loading Web pages.

Virtually every assumption floating around the business mindsphere about customer loyalty is just plain wrong. And this faulty thinking is the source of a lot of dysfunctional corporate behaviour, including sinking big bucks in customer relationship management (CRM) systems that fail to deliver any value. That's the ominous message of a book authored by a team of researchers.

As far as keeping their customers satisfied, Web portals, search engines and news and information sites in the U.S. continue to improve but still have work to do, according to a report released Tuesday.

In response to rising attrition and defection rates, financial services companies have made CRM a priority over the past two years, but according to a recent survey, there is work to be done in terms of improving customer loyalty.

In response to rising attrition and defection rates, financial services companies have made CRM a priority over the past two years, but according to a recent survey, there is work to be done in terms of improving customer loyalty.

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