Online customer service satisfaction survey on a digital tablet

Published: December 2nd, 2016


Telus chief data and trust officer: why organizational culture is critical for successful data governance

Today’s most successful executives lead differently. This requires a mindset that takes a holistic view of human nature and applies...

January 14th, 2016 Brian Clendenin

Application slowdowns result in lost business

Application slowdowns result in lost business

According to a recent survey from Symantec Corp, business application slowdowns affect business productivity, customer loyalty, and employee morale. Common...

September 30th, 2006 No Author

Customer loyalty myths cause many CRM project failures

Customer loyalty myths cause many CRM project failures

COMMENT ON THIS ARTICLEVirtually every assumption floating around the business mindsphere about customer loyalty is just plain wrong. And this...

August 7th, 2006 Rosie Lombardi

Portals, news sites, must improve customer satisfaction

Portals, news sites, must improve customer satisfaction

As far as keeping their customers satisfied, Web portals, search engines and news and information sites in the U.S. continue...

August 24th, 2004 Juan Carlos Perez

Improving the customer experience needs work

Improving the customer experience needs work

A recent global survey of 174 senior managers at financial services companies conducted by the Economist Intelligence Unit (a research...

March 31st, 2004 Jon Surmacz

Survey: CRM companies not loyal to customers

Survey: CRM companies not loyal to customers

In response to rising attrition and defection rates, financial services companies have made CRM a priority over the past two...

March 11th, 2004 Jon Surmacz

Hanging up on turnover

Hanging up on turnover

They're on the front lines. For many customers they are the primary point of contact with your company, if not...

May 16th, 2002 Grant Buckler