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Thursday, May 29, 2008
B.C. Automobile Association ramps up intranet A provider of full-service emergency roadside assistance, travel and insurance takes a departmentally-structued portal and turns it into something like a daily newspaper for employees. Execs discuss the governance required to make it work
Tuesday, February 13, 2007
Major UK building society fined over lost laptop The U.K.'s financial services regulator has levied a heavy fine against the nation's largest building society over a stolen laptop containing confidential customer information. 
Thursday, May 26, 2005
HealthSource Plus boosts its workflow For HealthSource Plus, new customer relationship management (CRM) software was more about improving business processes than about acquiring a shiny new piece of technology. The SMB-sized third-party administrator offers management services such as group health benefit plans to Canadian companies.
Monday, May 23, 2005
Microsoft targets small retailers Microsoft this week unveiled point-of-sale software designed to help small retailers automate sales, inventory and store management tasks. Sophisticated POS packages typically are too complicated and expensive for single-shop retailers, says Mike Dickstein, director of POS solutions in Microsoft's Business Solutions division. The new Microsoft Point of Sale product is geared for these small businesses that don't require server-based systems, he says.
Thursday, March 17, 2005
Privacy faces an uphill battle In a post 9/11 world, where technology is king and concerns over personal safety reign, companies still need to regard customer privacy as a top priority.
Thursday, May 27, 2004
A tangled knot Most organizations do not have their sights set on world domination. Conquering their IT environment is another matter. And when it comes to easy access to customer records and data, untying that enterprise knot of poorly integrated ERP products, mainframes, databases and legacy systems has proved to be just like the fabled Gordian Knot — a seemingly unsolvable undertaking. 
Tuesday, August 26, 2003
Intuit strides into CRM market Tax software maker Intuit Inc. has thrown its hat into the customer relationship management (CRM) ring with its new QuickBooks Customer Manager.
Sunday, December 16, 2001
Banks push IT to help link customer data Many attendees at a recent banking conference expressed concern over the lack of standards to tie together disparate, back-end database systems.
Thursday, September 20, 2001
Users are ramping up Web services While the concept of Web services interests users, many are just starting to cut through the vendor hype surrounding the technology to see how they can turn it to their advantage.
Tuesday, September 04, 2001
Users ramping up Web services While the concept of Web services interests users, many are just starting to cut through the vendor hype surrounding the technology to see how they can turn it to their advantage.
Thursday, August 30, 2001
Users Ramping Up Web Services While the concept of Web services interests users, many are just starting to cut through the vendor hype surrounding the technology to see how they can turn it to their advantage.
Thursday, May 31, 2001
IT, HR can be better partners Alarmists counselled executives to pay any price, bear any burden, hire any chef and fund every amenity to help make high-performance IT employees happy.
Thursday, April 22, 1999
Why roll your own?
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