Delta can accept credit card payments using a smartphone attachment during flights.

Published: October 27th, 2016


Identifying Missed Opportunities to Improve Customer Experience

Identifying Missed Opportunities to Improve Customer Experience

There is an opportunity for greater personalization of communication with customers by understanding demographic differences in preferences. These have a...

December 19th, 2015 IT World Canada Team

Salesforce

Five takeaways from the #SalesforceWorldTour in Toronto

I wasn’t prepared for what was about to happen at the Keynote when Alex Dayon (@SFDCAlex), Salesforce’s President of Products,...

May 25th, 2015 Chris Henry

Cisco collaboration summit

Cisco re-invented as lean startup focused on customer outcomes

I had inadvertently missed John Chamber's keynote a couple weeks back at the 2014 Cisco Collaboration Summit in Los Angeles. ...

December 4th, 2014 Chris Henry

Dell to launch contact centre in Edmonton

Dell to launch contact centre in Edmonton

Dell Inc. is set to open a customer care centre in Edmonton, which will serve as a point of contact...

August 31st, 2004 Carly Suppa

Dell to launch contact centre in Edmonton

Dell to launch contact centre in Edmonton

Dell Inc. is set to open a customer care centre in Edmonton, which will serve as a point of contact...

July 19th, 2004 Carly Suppa

PLDT call center woos European firms

PLDT call center woos European firms

In the first quarter of 2004, the Philippine Long Distance Telephone Co. (PLDT) will start operating its third call centre...

January 13th, 2004 Rosary Grace Sarmiento

Sutherland plans to double BPO staff in India

Sutherland plans to double BPO staff in India

The Sutherland Group Ltd., a business process outsourcing (BPO) company based in Rochester, New York, plans to double the strength...

November 10th, 2003 John Ribeiro

Study: IP service take-up in Europe below expectations

Study: IP service take-up in Europe below expectations

Despite massive capital investment in telecommunication infrastructures across western Europe, sales of IP (Internet Protocol) services in the region are...

September 12th, 2002 John Blau

PwC: telecom will change, mainframes will remain

PwC: telecom will change, mainframes will remain

According to PricewaterhouseCoopers's Technology Forecast 1999, increased data traffic and deregulation of the telecommunications industry will lead to many dramatic...

March 11th, 1999 Kimberly Chapman