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Articles Related to customer care

Leadership

Digital customer experience: You have seconds to impress

Steve Proctor -
Join us for a webinar Nov 30 on how to create the best user experience so customers don't abandon ship
IoT

Identifying Missed Opportunities to Improve Customer Experience

IT World Canada Team -
There is an opportunity for greater personalization of communication with customers by understanding demographic differences in preferences. These have a direct impact on stakeholders...
Infrastructure

Five takeaways from the #SalesforceWorldTour in Toronto

Chris Henry -
I wasn’t prepared for what was about to happen at the Keynote when Alex Dayon (@SFDCAlex), Salesforce’s President of Products, stepped off the stage...
Infrastructure

Cisco re-invented as lean startup focused on customer outcomes

Chris Henry -
Chris Henry writes about the transformation of Cisco
Managed Services & Outsourcing

Dell to launch contact centre in Edmonton

Carly Suppa -
Dell Inc. is set to open a customer care centre in Edmonton, which will serve as a point of contact for customers in both...
Managed Services & Outsourcing

Dell to launch contact centre in Edmonton

Carly Suppa -
Dell Inc. is set to open a customer care centre in Edmonton, which will serve as a point of contact for customers in both Canada and the U.S., the company announced Monday.
Careers & Education

PLDT call center woos European firms

Rosary Grace Sarmiento -
In the first quarter of 2004, the Philippine Long Distance Telephone Co. (PLDT) will start operating its third call centre facility. But unlike its other customer care sites, this facility will serve customers in yet another continent
Emerging Tech

Sutherland plans to double BPO staff in India

John Ribeiro -
The Sutherland Group Ltd., a business process outsourcing (BPO) company based in Rochester, New York, plans to double the strength of its staff in Chennai, India, from 1,500 to 3,000 over the next three to six months, according to a company executive.

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