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Friday, May 21, 2010
CRM problems come in threes CRM systems present a unique challenge because they need to be very tightly aligned with the user organizations. If you have a big reorg or bring on a whole bunch of new channel partners, you're likely going to go through major changes.
Monday, April 05, 2010
A CIO who helps fight fires, IT and otherwise As a cancer survivor and father of an autistic child, Michael Foreshew took on the challenge of giving something back to the community with the Country Fire Assocation in Australia
Thursday, June 25, 2009
6 areas to watch following a CRM rollout Applications with really rich web-services APIs (such as Salesforce CRM) can produce operational, policy, and process issues in your IT organization. Here are six key areas that a CIO needs to concentrate on
Sunday, June 29, 2008
How to install a usable CRM system Customer relationship software helps companies generate leads and analyze buying patterns but some sales staff find it’s cumbersome to use. How to integrate it with existing business process and communications systems
Tuesday, May 20, 2008
Splunk takes Google-like approach to virtual sprawl An IT services firm launches a management tool that would help customers search their data centre for problems relating to Citrix XenServer, guest operating systems and other applications. Why the physical layer can't be ignored
Thursday, September 13, 2007
Solve the CRM nightmare: A buyer's guide It was supposed to make call centres more efficient. Sales and marketing teams hoped it would allow them to target their efforts more effectively. But for most enterprises, that didn’t happen. After years of trying, we still don’t know our customers very well
Wednesday, May 31, 2006
vice-president of New York-based iWay Software, about a small business that built a service-oriented architecture without knowing it. Last month’s article discussed the elements of a solid information solution. What are the tradeoffs and compromises you can expect to have to make, and what kind of future-proofing considerations should you keep in mind? This month we continue the discussion by looking at the cost side of the equation. Does a good data management solution have to cost a fortune? Is it a better idea to do things on the cheap? Or is the real answer somewhere in between?
Thursday, February 13, 2003
E-business integration gets top ROI marks Online learning and e-business integration projects are delivering the strongest returns on investment (ROI) for companies, while customer relationship management (CRM), content management and online marketplace efforts are at the bottom of the list.
Sunday, September 08, 2002
Online training, e-business integration yield returns Online learning and e-business integration projects are delivering the strongest returns on investment (ROI) for companies, while customer relationship management (CRM), content management and online marketplace efforts are at the bottom of the list.
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