contact centre

Avaya, Google partners on contact centre-as-a-service offering

Long standing contact centre vendor Avaya has been using cloud computing provide services large enterprises. Now the company is setting its...

March 18th, 2015 Nestor E. Arellano

Dell Kace K1000 device management tool

IT admins can now manage Chromebooks with Dell Kace K1000  

Dell Inc., has released a new version of its Kace K1000 systems management appliance which allows IT admins to manage...

January 30th, 2015 Nestor E. Arellano


Google and Avaya bring thin client-style operations to the contact centre

A recently-announced deal between Google and Avaya has potential for companies facing customer service challenges. Avaya has announced its Agent...

December 17th, 2014 Danny Bradbury

Acer's upcoming C7720-2600 will be similar to this but with a white chassis

Citrix makes pitch for business Chromebook users

With an increasing number of applications being run from browsers, Google created Chromebooks as another way to wean users off...

April 11th, 2014 Howard Solomon