artificial intelligence AI

GWL job loss due to AI should trigger ethical concerns

As technology workers, we should be concerned about the people impacted by the systems we are implementing. CBC news reported...

May 12th, 2017 Donna Lindskog

Don’t deploy IT tools – change the way your organization works: Edmonton CIO

When the City of Edmonton first tried to transition from Microsoft Office to Google's Suite of productivity tools (now G...

April 26th, 2017 Brian Jackson

Cloud is at the heart of digital transformation, make sure DevOps is too

If your organization is embracing digital transformation, then cloud is at the epicenter of that transformation. Your DevOps team should...

September 28th, 2016 Gary Hilson

Make smarter choices when it comes to IT transformation

Imagine your team has a great new business idea. In order to get it up and running, you’ll need a...

August 9th, 2016 Mark Nunnikhoven

DevOps does not negate ITIL or ITSM; they can be leveraged for greater agility

DevOps has become a reality in many organizations, stressing the integration of developers and IT operations staff, but it doesn’t...

December 23rd, 2015 Gary Hilson

Credit Union dramatically reduces time to resolution with incident self-service portal

A growing trend IT and systems management is making incident management simpler and quicker so that problems for users can...

October 22nd, 2015 Gary Hilson

IT explosion due to change

Blowing up the IT department

It's not every day you get the opportunity to blow up your organization. Metaphorically anyway. At an offsite strategy meeting...

February 11th, 2015 Kevin Pashuk

technology warp

The single most important question CIOs need to answer

I have a theory. OK, I have many theories but today’s theory has to do with a medical mystery. I...

January 30th, 2015 Kevin Pashuk

Three reasons why executives find IT to be such an enigma

When your team needs to change its practices and skills

You've got old systems that still must be maintained; you've got a backlog of small changes; and you know your...

November 21st, 2014 Bruce Stewart