
Thursday, February 02, 2012
U.S. firms should disclose offshore hiring: lawmaker That bill, the U.S. Call Center and Consumer Protection Act., requires that call center workers disclose his or her location if a caller requests it
Thursday, January 05, 2012
Canadian call centre specialist offers Mac option Telax says its HTML5-based Call Center Agent targets a growing Mac-based market. The solution allows on-premise agents to have a choice of desktop platforms
Wednesday, March 10, 2010
Social CRM’s 18 use cases: Altimeter Making social networks part of an existing customer relationship strategy is essential to keeping up with, and responding to, customers on the social Web, according to new Altimeter research. Social CRM vendor Radian6 explains how social CRM is not like a call centre