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About Call Centres


A Call Centre is a department that handles outgoing sales calls and/or incoming product and service support calls from customers. Many companies outsource their call centre function to a specialized third party better able to meet changing demand volume. Modern call centres integrate voice and data services to take advantage of computer-aided call routing and other efficiencies. Some also use speech recognition software to enable computers to deal with first-level customer interaction.

Articles Tagged - call centre

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U.S. firms should disclose offshore hiring: lawmaker
Thursday, February 02, 2012
U.S. firms should disclose offshore hiring: lawmaker
That bill, the U.S. Call Center and Consumer Protection Act., requires that call center workers disclose his or her location if a caller requests it
Canadian call centre specialist offers Mac option
Thursday, January 05, 2012
Canadian call centre specialist offers Mac option
Telax says its HTML5-based Call Center Agent targets a growing Mac-based market. The solution allows on-premise agents to have a choice of desktop platforms
Social CRM’s 18 use cases: Altimeter
Wednesday, March 10, 2010
Social CRM’s 18 use cases: Altimeter
Making social networks part of an existing customer relationship strategy is essential to keeping up with, and responding to, customers on the social Web, according to new Altimeter research. Social CRM vendor Radian6 explains how social CRM is not like a call centre
Switchboard routes multichannel support calls
Monday, January 04, 2010
Switchboard routes multichannel support calls
Architech Solutions is adding social media to call centre communication channels. The challenges with interactive voice response and how IDC Canada predicts banking service will change in 2010
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