Service-Now

Credit Union dramatically reduces time to resolution with incident self-service portal

A growing trend IT and systems management is making incident management simpler and quicker so that problems for users can...

October 22nd, 2015 Gary Hilson

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The evolution of the API economy

IT departments have been struggling to support applications across a growing number of endpoints, from mobile devices to cloud and...

Sponsored By: CA Technologies

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Agility in the application economy demands a unified view of IT infrastructure

The application economy means companies are facing overwhelming pressure to exceed user expectations, which means IT must become more agile....

July 10th, 2015 Gary Hilson

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Where the DevOps dialogue should lead in enterprise IT

There’s something magical about credit cards -- and I don’t just mean the illusion of buying something without paying real...

June 30th, 2015 Shane Schick

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Application performance management should take design lessons from the smartphone industry

Every experience is now a software experience, which means application performance management (APM) needs to get out of the blame...

June 29th, 2015 Gary Hilson

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DevOps and better apps hold the key to brand loyalty

How quickly can your organization bring a mobile app from concept to ready for download? If it’s more than 90...

May 25th, 2015 Jeff Jedras

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One Day at a Time – Reframing complexity and ingenuity to ‘business as usual’

In the summer of 2014, CA Technologies agreed to sponsor a research paper that would allow ITWC to focus on the...

Sponsored By: CA Technologies

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Is your monitoring approach ready for the app economy?

Blame it on the mobile device explosion and BYOD. Employees, executives and customers are all looking for applications and they...

December 4th, 2014 Nestor E. Arellano

Sidebar: Workload automation tools

Sidebar: Workload automation tools

Here’s a few notes on some of the packages: --IBM Tivoli Workload Scheduler, version 9.2 released in March. There’s also...

September 16th, 2014 Howard Solomon