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Things are getting tense in the business telephony world. Microsoft is heading for a face-off with the increasingly influential open source company Digium

Five years ago, Hudson's Bay Company (HBC) began an overhaul of its IT infrastructure, which involved striking alliances with five major vendors.

While a number of users say they have an interest in Oracle Corp.'s grid computing strategy, several claimed that the company still has a way to go before they buy into the concept.

Business Objects SA has announced an upgrade of its data analysis software suite that it said includes a more consistent Web browser user interface plus extended capabilities for integration with ERP and CRM applications.

At Microsoft Corp.'s Convergence 2003 conference held recently in Florida, a half-dozen users expressed interest in a portal-style user interface that the software vendor is developing for its business applications. But some attendees said they're still looking for more functionality from Microsoft.

Corporate users who were hoping that Microsoft Corp. would put its promised customer relationship management applications under their Christmas trees this year are going to have to wait for a later delivery.