Customer experience: The newest reason to adopt cloud services

Saving money is no longer the top reason to implement cloud services, say top CIOs.  The use of cloud has...

January 26th, 2017 Cindy Baker

contact centre

Canadian contact centres ill-prepared for future

Canada’s CIOs had better be ready to deal with their customers in new ways, according to a report issued last...

March 2nd, 2015 Danny Bradbury

Microsoft +Acompli, email mobile app, Office

Microsoft buys email app firm for $200M

Microsoft Corp. aims to further extend advance Office mail functions to computing platforms other than Windows by leverage technology from...

December 2nd, 2014 Nestor E. Arellano

The Definitive Guide to Upgrading Your NortelTM Communications System

Companies with aging Nortel systems, such as BCM or Norstar, would be smart to consider upgrading them to avoid potential...

April 1st, 2014 IT World Canada Team

Fujitsu’s X923 cuts UC power consumption

Companies that deploy PCs incorporate phones, headsets and telephony software often incur substantial electricity bills due to their unified communication...

March 10th, 2014 Nestor E. Arellano

Lync compatibility with Skype, Android tablets announced

Microsoft Corp. is boosting the compatibility of its Lync instant messaging client with free voice over Internet Protocol (VoIP) service...

February 18th, 2014 Nestor E. Arellano

Revlon saves $70M in IT makeover

Revlon saves $70M in IT makeover

The dilemma put in front of David Giambruno, senior vice-president and CIO of cosmetics powerhouse Revlon Inc., was could IT...

March 31st, 2013 Paolo Del Nibletto

Cisco rushing to fix broken VoIP patch

Cisco rushing to fix broken VoIP patch

A vulnerability in its VoIP phones which could enable hackers to eavesdrop on conversations is proving doubly troublesome for Cisco...

January 8th, 2013 IT World Canada Staff

Microsoft fires back at Google for ExchangeSync shutout

Microsoft fires back at Google for ExchangeSync shutout

It’s tit for tat on the free email front as Microsoft calls on Internet users to dump Google Gmail for...

December 19th, 2012 Nestor E. Arellano