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What is Social media?


Social Media refers to a range of Web-based capabilities that facilitate human interaction. Social collaboration technologies, such as wikis, blogs and IM allow for sharing ideas and working collaboratively. Social networking sites such as Facebook and LinkedIn provide simple tools to support personal or professional relationships. Social publishing sites like YouTube and flickr assist communities in pooling individual content into usable and community accessible content.

Articles Tagged - What is Social media?

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Switchboard routes multichannel support calls
Monday, January 04, 2010
Switchboard routes multichannel support calls
Architech Solutions is adding social media to call centre communication channels. The challenges with interactive voice response and how IDC Canada predicts banking service will change in 2010
You can be a virtual Socialite
Monday, December 21, 2009
You can be a virtual Socialite
The Socialite app consolidates your social networks so you can kick back with social media instead of virtually huffing and puffing to keep up
American IT workers still doing it old school
Tuesday, October 13, 2009
American IT workers still doing it old school
Web 2.0 remains largely on the fringe in corporate America. Nine out of 10 IT workers never use social networking or videoconferencing for work, Forrester says...
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