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A lack of features such as mobile access and content-sharing has prompted Symantec Corp. to announce it is shutting down its cloud-based backup solution, Backup Exec.cloud.

Cloud data backup solutions have become prevalent in the enterprise and SME space in recent years. Symantec introduced Backup Exec.cloud in along with its Backup Exec 2012 product suite. The cloud-based solution is a standalone system for off-premise data protection.

The security software company on Tuesday posted a note on the frequently asked question (FAQ) section of its Web site saying it was discontinuing Backup Exec.cloud in order to focus on products that have mobile and content sharing capabilities.

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“Customers want features such as synch & share and mobile access. Backup Exec.cloud was not designed with these features in mind. As a result, Symantec has decided to discontinue Backup Exec.cloud in order to focus on more productive and feature-rich cloud-based applications which include this type of functionality,” the FAQ post said.

Online technology publication Computerworld.com said that the post was later removed by Symantec. The software company later issued a statement saying it is streamlining its product range and in order to deliver “more integrated solutions for our customers, Symantec has made the decision to retire Backup Exec.cloud.”

Users will be sent emails starting next month informing them of the Backup Exec.cloud shutdown. Symantec will stop selling new subscriptions to the service or accepting renewals starting January 6, 2014.

Service and support for the solution will end January 6, 2015. Customers will be able to keep using Backup Exec.cloud to the end of their annual subscription.

Symantec said it will provide at a later date, information about refunds for customers with multiyear subscriptions that go beyond the end of support date.
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