One way of developing these skills is to use online social networking in your personal life. In their research, Haggerty and Wang found that people learn valuable skills using those tools, and those skills can transfer into the workplace setting.
This includes how to communicate using text as a primary medium, different techniques for information searching, getting used to being available online and how to explore different applications.
So the question is, should you allow those things at work or should you encourage people to use them but outside the workplace setting, said Haggerty. “The answer is it depends on what they’re trying to accomplish,” she said.
What Haggerty’s research does is give some credibility to something that organizations are trying to squash, said Jennifer Perrier-Knox, senior research analyst at Info-Tech Research Group Ltd. “Organizations need to know that those skill sets are out there, that they actually are legitimate skills and they can’t be leveraged,” she said.
“Skill sets are not just about what you learn formally on the job,” said Perrier-Knox. “There are things you can bring to the job and there are some skill sets that can’t be formally trained. Some people end up discovering them on their own and end up bringing them to the table.”
IT workers would likely exhibit higher levels of virtual competence than those from other industries, according to Perrier-Knox, simply because “there’s no fear of computers.” IT workers don’t have that fear of technology, such as worrying about breaking something or messing something up or doing something they shouldn’t be doing, she added.
But there is a line between personal and professional virtual competence, she pointed out. Personal use of social networking sites can enhance your familiarity with the basic skill set, but this doesn’t necessarily teach you the cultural rules or norms of the organization you are working for, she said. “It doesn’t teach you professionalism."
Using Facebook, for example, gives people some practice in thinking about what messages they want to deliver. This includes deciding what gets posted, what needs to be communicated, what needs to be torn down and what needs to be archived, said Perrier-Knox.
“With a Facebook page, that owner must make decisions about what content is going to be there and what isn’t – the same kind of decision as somebody working on a virtual project,” she said.