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Switchboard routes multichannel support calls

By: Kathleen Lau On: 04 Jan 2010 For: ComputerWorld Canada Creator

Architech Solutions is adding social media to call centre communication channels. The challenges with interactive voice response and how IDC Canada predicts banking service will change in 2010

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A Toronto-based company wants to change how businesses approach modern-day customer support by helping them incorporate social media and mobile technologies as communication channels.

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Tags: IDC Canada, call centre, interactive voice response, Architech Solutions, Social Media, banking

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Kathleen Lau is a senior writer with ITWorldCanada.com and ComputerWorld Canada since December 2006.In her role as senior writer, she covers broadly technology news and issues relevant to the Canadian en... more

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