More than half of small and medium-sized businesses (SMBs) in North America do not have a disaster recovery plan despite being located in disaster prone locations, according to a recent survey released by software security firm Symantec.
Over 58 per cent of 299 SMB surveyed in August and September in Canada and the U.S. reported that they do not have a plan to deal with major disruptions. The companies surveyed had 10 to 99 employees. The study is part of a larger worldwide survey involving 1,425 SMBs in 17 countries. The company also released an earlier DR survey in June this year.
“Despite understanding the security risks they face, a surprising number of SMBs are neglecting basic safeguards, says Kevin Murray, senior director, product marketing, Symantec.
He said 81 per cent of respondents in Canada and the U.S. indicated they are “somewhat to very satisfied” with existing DR plans why a further 82 per cent said their computer and technology systems are “somewhat to vey protected.”
Yet, when asked what their clients reactions would be should their systems fail two thirds (62 per cent) believed their customers would either “wait patiently until our systems were back in place” or “would call us to get what they could but wait patiently for the rest until the systems were back in place.”
“SMBs may be optimistic about their disaster preparedness but out study shows that optimism is misplaced,” said Murray.
Digging further, Symantec found that 77 per cent of the companies have facilities located in areas susceptible to natural disasters such as hurricanes, tornadoes and earthquakes. The security firm also said the average SMB experienced two outages within the past 12 months, with the leading causes being virus or hacker attacks, natural disasters and power outages. About 39 per cent of the outages lasted eight hours or more.