Home >> Communications Infrastructure

Salesforce.com, Cisco tie-up produces SMB call-centre tech

By: Chris Kanaracus On: 05 Oct 2009 For: IDG News Service (Boston Bureau) Creator

The new offering integrates Salesforce.com’s Service Cloud 2 with Cisco’s VoIP-based Unified Contact Centre ...

Salesforce.com and Cisco Systems on Monday announced an offering for small and medium-size companies that integrates Salesforce.com's on-demand, customer-service software with Cisco's unified communications technology.

The Customer Interaction Cloud is aimed at businesses with between 30 and 300 sales representatives or call-centre agents.

The offering, which ties Salesforce.com's Service Cloud 2 to Cisco's VoIP-based Unified Contact Centre, will be generally available in the first quarter of 2010 and sold by both companies, according to a statement. Pricing wasn't immediately available.

The partnership is just the latest move by Salesforce.com to expand its technological footprint through partnerships, rather than internal development. Last week, it joined with Unit 4 Agresso to form FinancialForce.com, a new SaaS (software as a service) financials software company.

Also Monday, Salesforce.com announced an upcoming "five-minute upgrade" option for the Service Cloud. Customers will receive read-only access to the application during scheduled maintenance windows, save for a five-minute "cut-over time," according to a statement. This is made possible by Salesforce.com's mirrored data centres, the company said.

The option will "set a new standard" for on-demand software, Salesforce.com claimed.

Salesforce.com CEO Marc Benioff is likely to discuss the announcements in more detail during a presentation later Monday at an event in New York.

Sign up for our Newsletters

Tags: Software-as-a-service, Contact Centre, CRM software, on-demand application, Service Cloud, customer-service, unified communications technology

Close X

Your Name:

Your E-mail:

Friend's Name:

Friend's E-mail:

Close X

| Views: 1885 | Rating:

(0 votes)

Rate this article on a scale of
1 to 5 stars,5 being the best.

Close X

Page 1

Quick Access

Video Conferencing Cloud Computing Resource Centre CIO Canada's Brainstorm Centre CIO Canada Debate IdeaCity Conference June 18-20 - Toronto

Chris Kanaracus is a contributor to the International Data Group (IDG) News Service, which publishes global technology stories from bureaus around the world to more than 300 publications in more than 60 countries.

Recent Canadian IT Jobs

more: IT Jobs , Post A Job

blog comments powered by Disqus

Related Videos

Cisco Jabber – Unifying Communications across Platforms and Devices

Cisco Jabber – Unifying Communications across Platforms and DevicesUnifying Communications across Platforms and Devices a review of Cisco Jabber

Cisco: Delivering a Mobile Experience "Your Way" and Accelerating Business Innovation

Cisco: Delivering a Mobile Experience "Your Way" and Accelerating Business InnovationCisco enables our customers to address the surge of smart, portable devices coming onto their networks, while reducing costs, increasing profitability and strengthening their relationships with customers and employees.

BYOD is pervasive, says Cisco study

BYOD is pervasive, says Cisco studyA survey of 600 IT leaders by the networking equipment company shows how widespread bring-your-own devices policies area

George Brown Waterfront Campus

George Brown Waterfront CampusWe tour the future home of George Brown College's health sciences program, built around an intelligent network of mechanical, electrical, building control and IT systems. With Dave Webb

A BYOD strategy that works - Part 2

A BYOD strategy that works - Part 2With 50,000 employee-owned devices on its network, Cisco needs a comprehensive BYOD policy. Senior manager of IT mobility services Brett Belding joined IT World Canada's Dave Webb by Telepresence to discuss how to develop a BYOD strategy.

Computing Canada Poll

Read the Computing Canada articles you made happen.

• Democratizing Business Continuity
• Agility and efficiency through virtual switching

* Sponsored by Microsoft

Related White Papers

Cloud Convergence: Redefining The IT Delivery Strategy - Enterprises need a hybrid IT-delivery strategy that is open, standards-based and built on a common architecture with unified management and security.

Digital Planet Speeds Time-to-Revenue With Automated Cloud Solution - Using HP CloudSystem, Dublin-based MSP Digital Planet has optimized its business offering, increased revenue, cut costs and achieved a 96% return on investment in only 10 months.

Hybrid Cloud Future: What It Looks Like And How To Get There - “Hybrid Cloud Future: What It Looks Like And How To Get There” looks at the hybrid cloud environment, the challenges facing it today and key recommendations to prepare your organization for the future.

IFCG Addresses Privacy and Data Security in a Regulated Industry Through a Managed Security Services Provider - IFCG turned to No Panic Computing (NPC) to provide security-hardened laptops, monitored and managed 24/7, boasting biometric access, encrypted hard drives, sophisticated anti-virus monitoring and an OS optimized for performance and data protection.

More Affordable M4 Servers for Small and Midsized Businesses - Improvements in IBM server technology have made them more cost-effective, and efficient, solutions for SMBs, finds market research firm Technology Business Research (TBR) Inc.

more: White Papers