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Rogers’ IT overhaul: All in a day’s work

By: Kathleen Lau On: 24 May 2007 For: ComputerWorld Canada Creator

Teamwork and a common vision were primary reasons behind the success of Roger's complete business transformation

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When Toronto-based Rogers Communications Inc. was looking to provide better and consistent customer experience across its 93 mall stores, it realized that a complete business transformation was in order.

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Tags: technicians, customer experience

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Kathleen Lau is a senior writer with ITWorldCanada.com and ComputerWorld Canada since December 2006.In her role as senior writer, she covers broadly technology news and issues relevant to the Canadian en... more

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