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Mall shoppers get interactive assistance from 3D agent

Mall shoppers get interactive assistance from 3D agent

By:  Kathleen Lau  On: 28 Jan 2008 For: ComputerWorld Canada Creator

Burnaby, B.C.-based e-business application vendor CSM Systems Corp. deploys its interactive shopping assistance technology in its sixth locale yet. Can't find a store or product? Ask the 3D customer agent

A shopping mall in British Columbia is the latest locale to feature a virtual customer care system to by Burnaby, B.C.-based e-business application vendor CSM Systems Corp.

The technology, ViCCi, makes use of touchscreens and an interactive 3D customer service agent to help shoppers locate stores, brands, products and services.

The shopping mall, Woodgrove Centre, is the sixth locale to deploy the Web-style technology, which CSM Systems anticipates will make a presence this year in the retail sector.










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Kathleen Lau Kathleen Lau was a senior writer with ITWorldCanada.com and ComputerWorld Canada from December 2006 to August 2011.In her role as senior writer, she covered broadly technology news and issues r... more

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