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Home >> Information Architecture >> Messaging and Collaboration

Is it over for Outlook?

Is it over for Outlook?

By:  Will Head  On: 23 Apr 2006 For: PC Advisor (UK) 

I’ve been using Outlook for nearly 10 years to look after my email, but as of this month I’ve ditched it in favor of Thunderbird, from the makers of Firefox.

I’ve been using Outlook for nearly 10 years to look after my email, but as of this month I’ve ditched it in favor of Thunderbird, from the makers of Firefox.

While Outlook has always been a very good POP3 (Post Office protocol version three) client, POP3 is outdated now. It’s the standard way of accessing your email -- but it functions best if you want only to access your mail from a single PC.

POP3 is happiest when it’s downloading your messages from a server -- deleting them in the process, so that next time you log in it only has to download the latest batch. That’s fine if you always have access to the system on which you downloaded your mail, but not so great if you travel about a lot or use different computers at different times of the day.

You can set your email app to download the messages, but retain them on the server -- leaving you the option to download them from another place, too. But it’s a bit of a fudge in practice. At some point you’ll need to delete some email to make space and then messages won’t be available to PCs that haven’t downloaded them already.

Until recently, we used Lotus Notes in the PC Advisor offices. It’s not the nicest of programs to use by any stretch, and some things can be excruciatingly hard to achieve, but one thing it did well was providing access to your mail wherever you were.

All messages were stored on the server until you chose to archive or delete them. On each computer you used to access your inbox, you could choose to view the messages on the server directly -- fine if you’re on the office network, not so good over the internet -- or synchronize a copy on your system with the server.

When we switched from Notes, the new server offered not only webmail access -- although it’s no patch on Gmail (see Internet Advisor Dec 03) -- and POP3, but Imap (internet message access protocol), too.

Imap works more the way Notes did -- messages are stored in folders on the server, such as inbox and sent items -- and you have the option of viewing your inbox or making a local copy. You have access to any sent messages wherever you are, as they’re held on the server. The problem was that Outlook didn’t like Imap much -- often refusing to connect to the server, or crashing intermittently.

The solution? Thunderbird -- which is surprisingly lightweight compared to Outlook, but a very useable email client. Setting up accounts is a doddle -- just plug in the standard details and off it goes. While there doesn’t seem to be an archive function, you can move messages from the server to your local system -- which achieves the same effect.

As it’s made by Mozilla, the same people that brought you Firefox, it supports extensions. So if you’re missing a feature, someone may have rectified it via a downloadable add-on.

One particularly useful extension if you’re using Imap is the Display Quota add-on. This allows you to see at a glance how full your inbox is. If you need to delete some mail you can do so before mail starts bouncing.


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Will Head Will Head is a contributor to the International Data Group (IDG) News Service, which publishes global technology stories from bureaus around the world to more than 300 publications in more than 60 countries.

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