Recent news of cloud storage fiascos with providers like SideKick and SwissDisk ought to be a concern to enterprises with data in the cloud, but they shouldn’t fear it, said one analyst.
“Don’t be scared, but look before you leap,” said Greg Schulz, founder and senior analyst with the StorageIO Group.
Schulz said applying basic common sense, like backing up your data, is the way to go, because cloud storage really is like putting data on any medium, whether it’s disk or cloud.
But many customers neglect to back up data, in part due to the mystique surrounding cloud storage, said Schulz. “There is the notion that I can just move my problems to the cloud,” he said.
Earlier this month, customers of Las Vegas-based cloud storage provider SwissDisk Inc. found themselves unable to access their data following what the company described, in an e-mail to users, as an “unplanned and unforeseen catastrophic hardware failure caused by multiple simultaneous events.”
“Don’t be scared, but look before you leap.” — Greg Schulz.
SwissDisk management also told customers it has since signed a contractual service agreement “with a $40-billion company” that will allow them to provide users with a 99.95 per cent service level agreement.
Also this month, users of T-Mobile’s Sidekick smart phone were told by Microsoft Corp. that their data – contacts, notes, photos – may not be retrievable after servers belonging to subsidiary Danger Inc. had failed. Danger provides service to the device users on T-Mobile’s behalf.