The commission wants to put a code in place so that consumers can better understand their rights and the responsibilities of wireless companies. Such a code would be helpful in providing better protection for consumers. For instance, the CRTC does not regulate cellphone rates but a code may be used to compel companies to advertise their prices and service terms clearly.
The code will be administered bt the Commissioner for Telecommunications Services and enforced by the CRTC. Among the powers of the CCTS will be the ability to force carriers to stop certain practices, order them to provide customers with explanations of apologies or provide compensation of up to $5,000.