LOS ANGELES -- At its annual Max 2010 user conference on Monday, Adobe Systems Inc. announced its latest LiveCycle Enterprise Suite (ES) offering that supports two-way interaction via PDF.
Other new LiveCycle ES 2.5 features allow companies to replace conventional error-prone correspondence management processes with a system that enhances compliance and supports creation of team-based reviews and approval processes without IT involvement.
A server-based software suite from San Jose, Calif.-based Adobe, LiveCycle ES is used build apps that automate a range of processes for enterprises and government agencies.
Interactive Statements is a new ES 2.5 feature that got a lot of buzz on the first day of Max 2010.
"The technology emerged in Canada, out of our Ottawa development site," Sydney Sloan, group manager of product marketing at Adobe Canada in Ottawa, told IT World Canada.
Interactive statements are created in PDF format, and support two-way communications between a business and its customers or end users.
Sloan demonstrated how this would work, citing the example of a fictitious credit card firm that sends an interactive statement to a business client.
The document, much like a conventional electronic statement, includes summary details about the customer's balance.
However, the interactive statement goes further. It enables customers to view their information in a variety of different ways. For instance, customers can opt to see their spending details by category, amount, type of purchase (major or minor), and so on.
Customers can choose to have this information presented as text or a table, bar chart, or graph.
Sloan also demoed the "payment calculator" included within the Interactive Statement. Again, much like a conventional statement, it showed the customer's current balance with the suggested monthly payment.
But it also enabled customers to see how increasing or decreasing monthly payments by various amounts would affect their payout schedule. "For instance, (the customer) would know that if it increased monthly payments by $200, its balance would be paid out in 13 months," Sloan said.
She said customers could also manage their account details directly from within the statement. "They could check and edit their address and other details. Likewise they could kick off a process to increase their credit limit."