Innovation was at the top of the agenda as IT executives from across Canada gathered at King City north of Toronto in July for the third annual CIO Assembly, produced by CIO Canada in cooperation with the CIO Executive Council.
Keynoter Bill Johnson, former president and CEO of McDonald’s Canada, set the tone for the event, explaining how the fast-food company’s IT capabilities really got on track thanks to the hiring of a proactive IT Director.
“It took a long time for us burger boys to find out what IT was all about,” he said. “That didn’t get resolved until our new IT director came in and talked to me about how IT could better support the company. After that, we had a meeting every month.”
Johnson advised audience members to get interactive with their CEOs and find ways to establish relationships with them.
John Smith, Senior VP and CIO of Canada Post, talked about the role of technology in helping the organization undergo a “postal transformation” that will enable it to compete with electronic services. Said Smith, “The CIO needs to be thinking about doing things in ways in which other people in the organization are not.”
Savino DiPasquale, VP, Information Technology and CIO of GlaxoSmithKline Inc, went a step further. “We should be striving towards more strategic use of information,” he said. “IT organizations have to come forward with an overt innovation agenda.”
“Senior management is looking at us to become leaders of thought change and process change in the business,” added Roman Coba, CIO of McCain Foods Ltd. Coba said that IT strategy should be tightly aligned with business strategy for the upcoming three to five year period.
In order to stimulate innovation and new ideas in his organization, Roy French, CIO of Saint Elizabeth Healthcare, said, “I tell people to put some money aside for skunkworks projects. It really pays dividends in the long run.” French also leverages the knowledge of vendors as much as possible, and he hosts a cyber café in which vendors come in, present their ideas, and enable people to look at their tools.
When asked how important it was for the business to have an understanding of what IT is doing, Tridel CIO Ted Maulucci responded, “It’s absolutely critical. How are you going to get agreement unless they understand it? It’s our responsibility to educate the business about IT and learn to market ourselves.”
Attendees had a chance to go head to head and swap opinions on such topics as green IT and the high-tech hiring crunch during six mini-roundtable discussions, or birds-of-a-feather sessions, hosted by event sponsors IBM, AMD and Samsung.
And for a real change of pace, Inspector Kevin McQuiggin of the Forensic Services Section of the Vancouver Police Department talked about his organization’s use of Second Life, the Web-based virtual reality world that mimics our own, as a recruiting tool for the department. (To find out more about the initiative, read this month’s CIO Canada cover story.)
Vinay Nair, a research manager with IDC Canada, expanded on the use of new technologies such as social networking tools in a session entitled “Taking on a Brave New World”. He said that business use of blogs, wikis and online communities in Canada appears to be just under 30 percent. Companies are twigging to the fact that social networking/Web 2.0 can be a means of attracting employees, and they’re trying to figure out how to adopt these technologies in their own organizations, he added.
The CIO Assembly closed with a presentation from Mark Hall, founding general manager of the CIO Executive Council, outlining how the CIO role is moving from function head to transformational leader to business strategist.
Hall shared details of a case study on Marc West, former head of IT for H&R Block, who strongly moved into a business strategist role with that organization. Hall noted that West was “laser-focussed” on customer needs and shareholder value, rather than technology.
By David Carey, editor of CIO Canada
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