This white paper offers concrete examples of how IBM IT Service Management helps companies optimize processes that extend across traditional IT silos, while delivering better service to the business – cost-effectively and efficiently. Complimentary with registration.

This white paper presents the capabilities of IBM Tivoli CCMDB, and describes how Tivoli CCMDB extends the value of the service desk and integrates other essential ITIL processes in support of IBM Service Management. Complimentary with registration.

This white paper discusses how a service-oriented governance framework can help ensure that IT decisions are consistent with business vision, values and strategies—and that IT delivers maximum value to the business. Complimentary with registration.