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“Use IM (with caution)”
Instant messaging can avoid the delays associated with e-mail and the downtime of face-to-face or phone interactions. The Radicati Group predicts enterprise IM traffic will grow from 2.1 billion messages per day in 2006 to 10.7 billion messages by 2010. IM is seeing strong uptake in the business world largely due to its immediacy of use.
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