Thursday, July 17, 2014.

Toronto, ON 8:00 am. – 10:30 am.

 

Discussion Highlights:

The omni-challenges CIOs must overcome

http://www.itworldcanada.com/article/the-omni-channel-challenges-cios-must-overcome/95727

 

10 things developers should know about customer experience
http://www.itworldcanada.com/blog/10-things-developers-should-know-about-customer-experience/95728

 

 

Optimizing Your Customer's Web Experience -- How Well Are You Doing?
Optimizing Your Customer’s Web Experience – How Well Are You Doing?Experts agree that over 80 billion dollars is lost each year in the US alone because of poor customer experiences. Today you have as little as 3 seconds to lock in or lose someone who lands on your site. Organizations are scrambling to improve customer experience. Do you know how much you are losing from your site? It might surprise you.How are you delivering on and optimizing web experiences for your customers?Join us for another of our unique roundtable series where we will discuss and share first hand experiences on this critical topic.

Here are some of the key aspects we will discuss:

  • The parameters that drive a great user experience, and a poor user experience
  • How to know how well your company is doing
  • Measuring and managing peak usage
  • Connecting with customers across a wide range of devices and channels
  • Managing the “omni-channel experience”
  • The role security plays.

Space is limited, click here to RSVP. I look forward to seeing you.

Jim Love

Jim Love
CIO, ITWC

HOST:

Jim Love

Jim Love
CIO, IT World Canada

SPECIAL GUEST:

Ravi Maira

Ravi Maira
Vice President,
Web Experience
Akamai Technologies


DATE:
Thursday,
July 17, 2014

Registration & Networking Breakfast:
8:00 am – 8:30 am

Session:
8:30 am – 10:30 am

LOCATION:
Four Seasons Hotel
60 Yorkville Avenue
Toronto, Ontario M4W 0A4

The CIO Security Responsibilities In a Cloud Era
SPONSORED BYAkamiPRODUCED BYITWC Events Plus

itwc_events_plus

Contact Us